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the best visitor management system available.
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To achieve the ultimate user experience, you should purchase an Indoor.Ninja stand to securely install the iPad. Alternatively you can acquire a universal stand from your local reseller.
A phone application subscription for tenant costs 2,99€ per month. Each tenant can choose the amount of users they need.
You can purchase Indoor.Ninja tablet and phone applications after you join and register your building. You can conveniently subscribe for payments with your credit card.
Devices
SUBSCRIPTION
subscription
Shared cost
Indoor.Ninja application requires a standard iPad Air or iPad Air 2, which can be purchased from your local reseller.
tour | host with ease | subscription
Users cost
Each Indoor.Ninja tablet application subscription costs 199€per month. It is advised to use 1 tablet per two elevators.
tour
Monitor and log
Indoor.Ninja application can take the visitor management tasks from the receptionist or replace the receptionst altogether. By turning the public area on each floor to a secured area, the space can be used rented out and used effectively.
Save costs and create new revenue
HOST WITH EASE
The visitor does not need identification document or appointment registered in the receptionist’s desk. You can visually identify the visitor through the application and talk to the visitor if necassary.
Bring your building into the 21st century by installing the Indoor.Ninja system and make the best use of smartphones in daily routines.
No additional means
Indoor.Ninja solution does not need any preparation to receive visitors and reduces the steps of communication to identify the visitor.
Direct contact
When access has been given to the visitor, the visitor will be guided to the correct elevator and automatically transported to the floor. Meanwhile the host can monitor the path of the visitor and the system stores all the events from request to reaching the floor.
Indoor.Ninja application creates a direct contact between the visitor and the host. When the host is currently not available, the call will be automatically forwarded to a designated person.
Minimize human error
Innovative appearance
terms & conditions
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host visitors with ease
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General The acceptance of this Privacy Policy (the “Privacy Policy”), by clicking on button “[●]” following the text “By creating the account you accept Indoor.Ninja’s Terms of Service and Privacy Policy” or by any other action described in the Terms of Service of Indoor.Ninja OÜ (the “Terms of Service”), creates a valid and binding agreement between Indoor.Ninja OÜ (“Indoor.Ninja”, “we”, “us” or “our” or similar, as the context requires) and you (“you” or “your” or similar, as the context requires). All capitalised terms not defined herein shall have the meaning ascribed to them in the Terms of Service.Indoor.Ninja and its subsidiaries and affiliates respect and value your privacy.THE USERS OF THE SERVICE GRANT THEIR CONSENT FOR THE COLLECTION AND PROCESSING OF PERSONAL DATA BY INDOOR.NINJA AS THE AUTHORISED PROCESSOR DURING THE REGISTRATION FOR THE ACCOUNT (INDOOR.NINJA ID) BY MARKING THE CHECKBOX “I ACCEPT INDOOR.NINJA’S TERMS OF SERVICE AND PRIVACY POLICY”.Indoor.Ninja only collects and processes the personal data you submit voluntarily in the course of the registration process and use of the Website, the Application and/or the Service. You may also browse through the Website without giving us any personal data about yourself.Your information shall be collected and processed as described in this Privacy Policy. The information we collectThe information gathered when you use the Website, the Applications and/or the Service (the “Information”) varies depending on your account type. An account shall be assigned one of the following three roles: 1) the building manager (the Building Manager Account); 2) the tenant (the Tenant Account); and 3) the phone user (the Phone User Account).Personal data and other information that you need to provide about yourself and others during registration for each of the account types is as follows:1) The Building Manager Account: You shall provide your name, email address, telephone number and password to create the Building Manager Account. Access to the Service is only made available following the submission of the KONE code which syncs all the necessary building details and assigns you the role of the building manager. Purchasing the licence(s) for the Tablet Application involves you disclosing the necessary billing information (e.g. credit card information and contact details, registration code and VAT code of your company). As the building manager you have the responsibility of assigning tenants and registering them for their accounts (the Tenant Accounts) by supplying their name, company name, email address and telephone number. 2) The Tenant Account: You shall confirm the personal data and other information provided by the building manager and create a password to create the Tenant Account. Purchasing the licence(s) for the Phone Application involves you disclosing the necessary billing information (e.g. credit card information and contact details, registration code and VAT code of your company). As the tenant manager you have the responsibility of assigning phone users and registering them for their accounts (the Phone User Accounts) by supplying their name and email address. The tenant manager shall be obliged to receive prior consent for disclosure and processing of personal data from the relevant phone users and Indoor.Ninja shall not be liable for any claims of the phone users resulting from such disclosure and processing of personal data. The relevant tenant shall compensate Indoor.Ninja for any direct or indirect loss resulting from the relevant claims of the phone users or proceedings initiated by public authorities in this connection. 3) The Phone User Account: You shall confirm the personal data and other information provided by the tenant manager and create a password to create your Phone User Account. You may register by linking to your Facebook account. By doing this, you are allowing Facebook to disclose certain personal data and other information about you and thus in turn authorising us to collect, store and use what they send us in accordance with this Privacy Policy. You can control exactly what Facebook shares from their privacy controls during registration.To enable payment for the Service, we collect and store the name, address, credit card information and other billing information. This information shall only be shared with third parties who help to complete the purchase transaction. Examples of this include fulfilling orders and processing credit card payments.We use cookies and similar technologies, collect automatically certain usage data and store it in log files to help us to provide the Service, to develop the Website, the Applications and/or the Service and to help you in case of any problems with the use of the Service (e.g. in case of crashes of the system). This information may include Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. Cookies allow us to, for example, store your settings, enable you to sign-in and analyse how our services are performing. Cookies can be removed by using mechanisms built into your web browser. Use and disclosure of the InformationThe Information shall be collected and processed in order to provide the functionality of the Website, the Applications and/or the Service, to develop it and to help you in case of any problems with the use of the Service.In order to provide the functionality of the Website, the Applications and the Service, it is necessary to disclose to the visitors of the building the names of the tenants that have created the Tenant Accounts and the names of the phone users that have created the Phone User Account.Indoor.Ninja shall be entitled to forward your personal data and bank data to credit card intermediary. The intermediation of credit card payments on the Website and in the Applications is carried out through [●] in accordance to the following Terms and Conditions: https://www.[●].com/Terms & Conditions.We may use our affiliates in providing you the Service and may disclose your personal data to such affiliates to the extent necessary therefor. We may also use third party service providers for data storage, content delivery, development services and other services. To the extent applicable, we require these entities to comply with this Privacy Policy and appropriate confidentiality and security measures.We shall not disclose your personal data to any other third parties or public authorities, except if it is to respond to judicial processes or provide information to law enforcement that have a legal basis or otherwise as required by law.We use email address associated with your account to notify you of important updates and deliver certain information as set out in the Terms of Service. Choices that you have about use of InformationYou may update or delete your personal data or modify your account preferences for the Service by accessing the account information through the Website and/or the Applications.You may also request that we stop collecting and processing your personal data and delete the same from our system by submitting the relevant request to our privacy-specific email privacy@indoor.ninja SecurityIndoor.Ninja has taken considerable administrative and technical steps to safeguard the Information we collect from our users. While we actively seek to ensure the integrity and security of our network and systems, we cannot guarantee the security of the Information. We encourage you to take precautions to protect your personal data when you are on the Internet. Changes in the Privacy PolicyWe may, at our discretion, change, add or remove portions of this Privacy Policy at any time, which shall become effective immediately upon posting on the Website. If we make a significant or material change in the way we use your personal data we shall notify you via email address associated with your account. We advise you to check back regularly and review this Privacy Policy so that you shall always know exactly what information we collect and how we process it. Direct marketingWe only use your email address and/or telephone number for sharing our product related marketing messages if you have given respective consent during registration. If you no longer wish to receive marketing messages, please click the “Unsubscribe from marketing?” link in the footer of our email. Our contact informationIndoor.Ninja OÜ (the authorised processor of the Information) registration code in the Estonian Commercial Register: 12760845 address: Laeva tn 2, 10111 Tallinn, Estonia telephone: +372 5650 0060 If you have any questions about this Privacy Policy or about our handling of the Information collected on the Website and/or the Applications, please contact us at privacy@indoor.ninja.
PRIVACY POLICY
General The acceptance of these Terms of Service (the “Terms of Service”), by clicking on button “[●]” following the text “By creating the account you accept Indoor.Ninja’s Terms of Service and Privacy Policy” or by any other action described in these Terms of Service, creates a valid and binding agreement between Indoor.Ninja OÜ (“Indoor.Ninja”, “we”, “us” or “our” or similar, as the context requires) and you (“you” or “your” or similar, as the context requires).These Terms of Service govern your use of our website at www.indoor.ninja (the “Website”) or any of our applications, which may be either a tablet application (the “Tablet Application”) or a mobile phone application (the “Phone Application”, individually and collectively with the Tablet Application, the “Applications”), that enable you to use the software and services offered by us. If you register an account for, access or otherwise use the Website, the Applications or any of the features, software, products and services provided by Indoor.Ninja through the Website or the Applications (individually and collectively, the “Service”), you are deemed to accept, and agree to abide by, all of the terms and conditions of these Terms of Service.We may, at our discretion, change, add or remove portions of these Terms of Service at any time, which shall become effective immediately upon posting on the Website. It is your responsibility to review these Terms of Service prior to each use of the Website, the Applications and/or the Service and by continuing to use the Website, the Applications or the Service, you agree to any changes to these Terms of Service.If any terms or conditions of these Terms of Service or any future changes thereto are not acceptable for you or you would like to discontinue the use of the Website, the Applications and/or the Service for any other reason, you may cancel your licence(s) at any time by disabling the function “auto-renew” in your account (Indoor.Ninja ID) under the “licences” tab. No refund is issued in case of cancellation, but you shall still have access to the Website, the Applications and/or the Service under the license(s) that you have already paid for until the end of the relevant month.We may, at our discretion, change, suspend or discontinue any aspect of the Website, the Applications and/or the Service at any time, including the availability of any feature, database or content of the Website, the Applications and/or the Service. We may also impose limits on certain features and services or restrict your access to parts or all of the Website, the Applications and/or the Service without notice, liability or refund.We shall collect and save the information on your acceptance of these Terms of Service and shall provide you with the relevant details upon your relevant request to our support email help@indoor.ninja. Using the ServiceAs long as you abide by these Terms of Service and any other applicable rules, Indoor.Ninja grants you a non-exclusive, non-transferable, revocable limited license, subject to the limitations in these Terms of Service, to access and use the Website, the Application and/or the Service using a supported web browser or mobile device solely for your own non-commercial purposes. You agree not to use the Website, the Application and/or the Service for any other purpose.The Service provides a means of communication between the visitors and the phone users of the relevant tenants. Indoor.Ninja cannot influence or take any responsibility for the conversation itself and are not liable for any problems or discomforts resulting from it.Indoor.Ninja cannot be held liable for any security risks that arise from the flawed usage of the Service, such as incorrectly filling in information or granting unauthorized access to visitors or tenants or their phone users. The Service should not be assumed to be an increased security measure but rather a means to increase convenience.In case of any faults in the relevant software, we shall attempt to correct them as soon as possible. Notwithstanding the foregoing, the functioning of the Website, the Applications and/or the Service may be restricted due to occasional technical errors. We cannot guarantee unlimited faultless functioning of the Website, the Application and/or the Service at all times.Indoor.Ninja cannot be held liable for any problems in the functioning of the Service which is caused by the building manager, any tenant or any phone user not providing its personal data or other necessary information, not giving its acceptance to the use thereof or withdrawing such acceptance. Accounts and securityTo access the Service, you must have an account (Indoor.Ninja ID). You can create an account by completing the registration process, which requires you to enter certain personal information, as detailed in our Privacy Policy. Before confirming the registration of the account the system allows you to review and amend the submitted information.Each registration is for a single user only. You are not allowed to share your registration login credentials or give your login credentials to anyone else. You are responsible for maintaining the confidentiality of your password.You may not select or use the login credentials of another person with the intent to impersonate that person. Using login information that can be deemed offensive is prohibited and such accounts shall be terminated.We reserve the rights to remove the accounts that are not used for more than 1 year.We may at any time suspend and remove your account. The suspension and removal of your account may result in the deletion of certain content on the Service and you may no longer have access to certain content. In addition to other grounds specified in these Terms of Service, we may choose to suspend and remove your account if:(1) We determine that you are (i) in breach of or otherwise acting inconsistently with these Terms of Service or (ii) engaging in fraudulent or illegal activities or other conduct that may result in liability to Indoor.Ninja;(2) We determine it is required by law to suspend your account; or(3) We decide to suspend or discontinue the Website, the Applications and/or the Service or critical portions thereof.Please notify help@indentify.com of any suspected unauthorized use of your account. This includes any known or suspected breach of security, including loss, theft, or unauthorized disclosure of your password or credit card information. Licence fees and credit card paymentThe granting of each licence by Indoor.Ninja is conditional upon the payment of the relevant licence fee by you or by any other person on your behalf.The monthly licence fee for each of the licences is payable in advance and the amount of the licence fee does not depend on the length of the period during which the user is able to use or uses the Website, the Applications and/or the Service.We may change the licence fee in effect but shall give you advance notice of these changes by email via the email address associated with your account.The user of the Service can pay for the relevant license(s) with a credit card payment, which requires the submission of the necessary credit card data within the Website or the Applications and the acceptance of the Terms and Conditions of the person providing the relevant intermediation service. The intermediation of credit card payments on the Website and in the Applications is carried out through [●] in accordance to the following Terms and Conditions: https://www.[●].com/Terms & Conditions.The total sum of the monthly licence fees payable by the user of the Service shall be calculated on the basis of the number of active licences associated with the relevant account of the user at the time of payment.When making credit card payments for the licence(s), the receiver of the payment is Indoor.Ninja.By checking the “auto-renew” option during the payment you are agreeing to be automatically billed, without warning, from the date you purchase the licence(s) on each following monthly renewal date until cancellation of the relevant licence(s).If on your monthly renewal date your credit card information lacks sufficient funds or has expired, you shall be notified by email via the email address associated with your account. Following the notification you shall have 15 days to resolve the issue before your account shall be suspended.Indoor.Ninja is liable for the functioning of credit card payments and offers support in solving related problems. Any disputes regarding credit card payments are also handled through Indoor.Ninja. Any problems concerning credit card payments should be directed at our general purpose support service contact help@indoor.ninja. All applications and complaints shall be resolved as swiftly as possible. Using the Tablet ApplicationThe Tablet Application can only be used on iPads. The building manager shall ensure that it has sufficient number of iPads at its disposal for the normal use of the Tablet Application. Indoor.Ninja shall not be liable for the provision of iPads or for any damage to, or loss or theft of, iPads on which the Tablet Application is used.The use of the Tablet Application requires the installation of the free software (only iOS) on the relevant iPad(s), registration of a building manager account (the “Building Manager Account”), provision of certain information to Indoor.Ninja on the building and on the lifts operated by KONE (e.g. floors of the building, names of lift groups, etc) and registration of a tenant account (the “Tenant Account”) for the relevant tenants that would like to use the Tablet Application.In order to create the Building Manager Account, the building manager is required to obtain a KONE code, which certifies that the building manager and KONE have entered into an agreement. The building manager shall ensure that KONE shall provide to Indoor.Ninja all necessary information on lifts operated by KONE. Indoor.Ninja is not responsible for any agreement between the building manager and KONE, for obtaining a KONE code or for any liability resulting from the relationship between the building manager and KONE, including the provision of services related to lifts by KONE.By submitting your original KONE code you are willingly giving us access to the lift’s cloud option which is necessary to operate the Service. We shall not use the KONE code for other purposes than the provision of the Service and the related statistical analysis.Using unauthorized or stolen KONE codes is strictly forbidden and shall result in the suspension of the relevant Building Manager Account.In order to create a Tenant Account, the building manager shall first provide certain information to Indoor.Ninja on the tenants and their phone users as indicated in our Privacy Policy and then the representative of the relevant tenant shall confirm such information, register the Tenant Account and send an invite to its phone users.The Building Manager Account is linked to all the Tenant Accounts and the respective phone users of the tenants to create a coherent list which shall be displayed on the Tablet Application.The building manager has the right to change, suspend or discontinue any of the Tenant Accounts and thereby the accounts of any phone users under that tenant. Using the Phone ApplicationThe use of the Phone Application requires the installation of the free software (Android & iOS) and registration of a user account (the “Phone User Account”) by the relevant phone user. An invite from a tenant is necessary to create a Phone User Account on the Website.The Phone User Account is subject to management by the tenant who reserves the right to change, suspend or discontinue any Phone User Account registered on the basis of an invite from such tenant and the relevant license. Our contact informationIndoor.Ninja OÜ registration code in the Estonian Commercial Register: 12760845 address: Laeva tn 2, 10111 Tallinn, Estonia telephone: +372 5650 0060Any questions about the Terms of Services should be addressed to our support team via email help@indoor.ninja.
TERMS AND CONDITIONS
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Indoor.Ninja application requires a standard iPad Air or iPad Air 2, which can be purchased from your local reseller. To achieve the ultimate user experience, you should purchase an Indoor.Ninja stand to securely install the iPad. Alternatively you can acquire a universal stand from your local reseller.
2.99€
ceo at kaamos kinnisvara as
Add building and invite tenants
Indoor.ninja is an application for visitor identification and access control through the elevator
to download the application
Invite building occupants
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Host visitors with ease
4
in the public area of the building
“Such a simple idea and even more simple to use. Brilliant excecution.”
The visitor can choose its destination through an iPad based application located in the lobby. When receiving a notification, the host can identify the visitor in the live video and directly reply by sending an elevator.
to the indoor.ninja system
2
tenants can
user
Only
building owner can
HENRI JÄÄGER
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"On 5 November 2015 Indoor.ninja team presented their solution as an investment opportunity to me and my colleague from Kaamos Group. We are a real estate group that runs several buildings; in recent years we have started to look around to enlarge our activities via participating in startups. I was impressed by Indoor.ninja solution. The demo version ran smoothly, the team was inspired and competent. We shall definitely investigate possibilities to introduce the service in our buildings as well as take a deeper look in the investment potentials."
PRIIT UUSTULND
3
1
HOST WITH EASE
Monitor and log
video
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IT’S EASY TO USE
indoor.ninja is an application for visitor identification and access control through the elevator
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"On 5 November 2015 Indoor.ninja team presented their solution as an investment opportunity to me and my colleague from Kaamos Group. We are a real estate group that runs several buildings; in recent years we have started to look around to enlarge our activities via participating in startups. I was impressed by Indoor.ninja solution. The demo version ran smoothly, the team was inspired and competent. We shall definitely investigate possibilities to introduce the service in our buildings as well as take a deeper look in the investment potentials."
the visitor can choose its destination through an ipad based application located in the lobby. when receiving a notification, the host can identify the visitor in the live video and directly reply by sending an elevator.
“Such a simple idea and even more simple to use. Brilliant excecution.”
ceo at kaamos kinnisvara oü
General The acceptance of this Privacy Policy (the “Privacy Policy”), by clicking on button “[●]” following the text “By creating the account you accept Indoor.Ninja’s Terms of Service and Privacy Policy” or by any other action described in the Terms of Service of Indoor.Ninja OÜ (the “Terms of Service”), creates a valid and binding agreement between Indoor.Ninja OÜ (“Indoor.Ninja”, “we”, “us” or “our” or similar, as the context requires) and you (“you” or “your” or similar, as the context requires). All capitalised terms not defined herein shall have the meaning ascribed to them in the Terms of Service.Indoor.Ninja and its subsidiaries and affiliates respect and value your privacy.THE USERS OF THE SERVICE GRANT THEIR CONSENT FOR THE COLLECTION AND PROCESSING OF PERSONAL DATA BY INDOOR.NINJA AS THE AUTHORISED PROCESSOR DURING THE REGISTRATION FOR THE ACCOUNT (INDOOR.NINJA ID) BY MARKING THE CHECKBOX “I ACCEPT INDOOR.NINJA’S TERMS OF SERVICE AND PRIVACY POLICY”.Indoor.Ninja only collects and processes the personal data you submit voluntarily in the course of the registration process and use of the Website, the Application and/or the Service. You may also browse through the Website without giving us any personal data about yourself.Your information shall be collected and processed as described in this Privacy Policy. The information we collectThe information gathered when you use the Website, the Applications and/or the Service (the “Information”) varies depending on your account type. An account shall be assigned one of the following three roles: 1) the building manager (the Building Manager Account); 2) the tenant (the Tenant Account); and 3) the phone user (the Phone User Account).Personal data and other information that you need to provide about yourself and others during registration for each of the account types is as follows:1) The Building Manager Account: You shall provide your name, email address, telephone number and password to create the Building Manager Account. Access to the Service is only made available following the submission of the KONE code which syncs all the necessary building details and assigns you the role of the building manager. Purchasing the licence(s) for the Tablet Application involves you disclosing the necessary billing information (e.g. credit card information and contact details, registration code and VAT code of your company). As the building manager you have the responsibility of assigning tenants and registering them for their accounts (the Tenant Accounts) by supplying their name, company name, email address and telephone number. 2) The Tenant Account: You shall confirm the personal data and other information provided by the building manager and create a password to create the Tenant Account. Purchasing the licence(s) for the Phone Application involves you disclosing the necessary billing information (e.g. credit card information and contact details, registration code and VAT code of your company). As the tenant manager you have the responsibility of assigning phone users and registering them for their accounts (the Phone User Accounts) by supplying their name and email address. The tenant manager shall be obliged to receive prior consent for disclosure and processing of personal data from the relevant phone users and Indoor.Ninja shall not be liable for any claims of the phone users resulting from such disclosure and processing of personal data. The relevant tenant shall compensate Indoor.Ninja for any direct or indirect loss resulting from the relevant claims of the phone users or proceedings initiated by public authorities in this connection. 3) The Phone User Account: You shall confirm the personal data and other information provided by the tenant manager and create a password to create your Phone User Account. You may register by linking to your Facebook account. By doing this, you are allowing Facebook to disclose certain personal data and other information about you and thus in turn authorising us to collect, store and use what they send us in accordance with this Privacy Policy. You can control exactly what Facebook shares from their privacy controls during registration.To enable payment for the Service, we collect and store the name, address, credit card information and other billing information. This information shall only be shared with third parties who help to complete the purchase transaction. Examples of this include fulfilling orders and processing credit card payments.We use cookies and similar technologies, collect automatically certain usage data and store it in log files to help us to provide the Service, to develop the Website, the Applications and/or the Service and to help you in case of any problems with the use of the Service (e.g. in case of crashes of the system). This information may include Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. Cookies allow us to, for example, store your settings, enable you to sign-in and analyse how our services are performing. Cookies can be removed by using mechanisms built into your web browser. Use and disclosure of the InformationThe Information shall be collected and processed in order to provide the functionality of the Website, the Applications and/or the Service, to develop it and to help you in case of any problems with the use of the Service.In order to provide the functionality of the Website, the Applications and the Service, it is necessary to disclose to the visitors of the building the names of the tenants that have created the Tenant Accounts and the names of the phone users that have created the Phone User Account.Indoor.Ninja shall be entitled to forward your personal data and bank data to credit card intermediary. The intermediation of credit card payments on the Website and in the Applications is carried out through [●] in accordance to the following Terms and Conditions: https://www.[●].com/Terms & Conditions.We may use our affiliates in providing you the Service and may disclose your personal data to such affiliates to the extent necessary therefor. We may also use third party service providers for data storage, content delivery, development services and other services. To the extent applicable, we require these entities to comply with this Privacy Policy and appropriate confidentiality and security measures.We shall not disclose your personal data to any other third parties or public authorities, except if it is to respond to judicial processes or provide information to law enforcement that have a legal basis or otherwise as required by law.We use email address associated with your account to notify you of important updates and deliver certain information as set out in the Terms of Service. Choices that you have about use of InformationYou may update or delete your personal data or modify your account preferences for the Service by accessing the account information through the Website and/or the Applications.You may also request that we stop collecting and processing your personal data and delete the same from our system by submitting the relevant request to our privacy-specific email privacy@indoor.ninja SecurityIndoor.Ninja has taken considerable administrative and technical steps to safeguard the Information we collect from our users. While we actively seek to ensure the integrity and security of our network and systems, we cannot guarantee the security of the Information. We encourage you to take precautions to protect your personal data when you are on the Internet. Changes in the Privacy PolicyWe may, at our discretion, change, add or remove portions of this Privacy Policy at any time, which shall become effective immediately upon posting on the Website. If we make a significant or material change in the way we use your personal data we shall notify you via email address associated with your account. We advise you to check back regularly and review this Privacy Policy so that you shall always know exactly what information we collect and how we process it. Direct marketingWe only use your email address and/or telephone number for sharing our product related marketing messages if you have given respective consent during registration. If you no longer wish to receive marketing messages, please click the “Unsubscribe from marketing?” link in the footer of our email. Our contact informationIndoor.Ninja OÜ (the authorised processor of the Information) registration code in the Estonian Commercial Register: 12760845 address: Laeva tn 2, 10111 Tallinn, Estonia telephone: +372 5650 0060 If you have any questions about this Privacy Policy or about our handling of the Information collected on the Website and/or the Applications, please contact us at privacy@indoor.ninja.
the best visitor management system available.
When access has been given to the visitor, the visitor will be guided to the correct elevator and automatically transported to the floor. Meanwhile the host can monitor the path of the visitor and the system stores all the events from request to reaching the floor.
indoor.ninja is an application for visitor identification and access control through the elevator
General The acceptance of these Terms of Service (the “Terms of Service”), by clicking on button “[●]” following the text “By creating the account you accept Indoor.Ninja’s Terms of Service and Privacy Policy” or by any other action described in these Terms of Service, creates a valid and binding agreement between Indoor.Ninja OÜ (“Indoor.Ninja”, “we”, “us” or “our” or similar, as the context requires) and you (“you” or “your” or similar, as the context requires).These Terms of Service govern your use of our website at www.indoor.ninja (the “Website”) or any of our applications, which may be either a tablet application (the “Tablet Application”) or a mobile phone application (the “Phone Application”, individually and collectively with the Tablet Application, the “Applications”), that enable you to use the software and services offered by us. If you register an account for, access or otherwise use the Website, the Applications or any of the features, software, products and services provided by Indoor.Ninja through the Website or the Applications (individually and collectively, the “Service”), you are deemed to accept, and agree to abide by, all of the terms and conditions of these Terms of Service.We may, at our discretion, change, add or remove portions of these Terms of Service at any time, which shall become effective immediately upon posting on the Website. It is your responsibility to review these Terms of Service prior to each use of the Website, the Applications and/or the Service and by continuing to use the Website, the Applications or the Service, you agree to any changes to these Terms of Service.If any terms or conditions of these Terms of Service or any future changes thereto are not acceptable for you or you would like to discontinue the use of the Website, the Applications and/or the Service for any other reason, you may cancel your licence(s) at any time by disabling the function “auto-renew” in your account (Indoor.Ninja ID) under the “licences” tab. No refund is issued in case of cancellation, but you shall still have access to the Website, the Applications and/or the Service under the license(s) that you have already paid for until the end of the relevant month.We may, at our discretion, change, suspend or discontinue any aspect of the Website, the Applications and/or the Service at any time, including the availability of any feature, database or content of the Website, the Applications and/or the Service. We may also impose limits on certain features and services or restrict your access to parts or all of the Website, the Applications and/or the Service without notice, liability or refund.We shall collect and save the information on your acceptance of these Terms of Service and shall provide you with the relevant details upon your relevant request to our support email help@indoor.ninja. Using the ServiceAs long as you abide by these Terms of Service and any other applicable rules, Indoor.Ninja grants you a non-exclusive, non-transferable, revocable limited license, subject to the limitations in these Terms of Service, to access and use the Website, the Application and/or the Service using a supported web browser or mobile device solely for your own non-commercial purposes. You agree not to use the Website, the Application and/or the Service for any other purpose.The Service provides a means of communication between the visitors and the phone users of the relevant tenants. Indoor.Ninja cannot influence or take any responsibility for the conversation itself and are not liable for any problems or discomforts resulting from it.Indoor.Ninja cannot be held liable for any security risks that arise from the flawed usage of the Service, such as incorrectly filling in information or granting unauthorized access to visitors or tenants or their phone users. The Service should not be assumed to be an increased security measure but rather a means to increase convenience.In case of any faults in the relevant software, we shall attempt to correct them as soon as possible. Notwithstanding the foregoing, the functioning of the Website, the Applications and/or the Service may be restricted due to occasional technical errors. We cannot guarantee unlimited faultless functioning of the Website, the Application and/or the Service at all times.Indoor.Ninja cannot be held liable for any problems in the functioning of the Service which is caused by the building manager, any tenant or any phone user not providing its personal data or other necessary information, not giving its acceptance to the use thereof or withdrawing such acceptance. Accounts and securityTo access the Service, you must have an account (Indoor.Ninja ID). You can create an account by completing the registration process, which requires you to enter certain personal information, as detailed in our Privacy Policy. Before confirming the registration of the account the system allows you to review and amend the submitted information.Each registration is for a single user only. You are not allowed to share your registration login credentials or give your login credentials to anyone else. You are responsible for maintaining the confidentiality of your password.You may not select or use the login credentials of another person with the intent to impersonate that person. Using login information that can be deemed offensive is prohibited and such accounts shall be terminated.We reserve the rights to remove the accounts that are not used for more than 1 year.We may at any time suspend and remove your account. The suspension and removal of your account may result in the deletion of certain content on the Service and you may no longer have access to certain content. In addition to other grounds specified in these Terms of Service, we may choose to suspend and remove your account if:(1) We determine that you are (i) in breach of or otherwise acting inconsistently with these Terms of Service or (ii) engaging in fraudulent or illegal activities or other conduct that may result in liability to Indoor.Ninja;(2) We determine it is required by law to suspend your account; or(3) We decide to suspend or discontinue the Website, the Applications and/or the Service or critical portions thereof.Please notify help@indentify.com of any suspected unauthorized use of your account. This includes any known or suspected breach of security, including loss, theft, or unauthorized disclosure of your password or credit card information. Licence fees and credit card paymentThe granting of each licence by Indoor.Ninja is conditional upon the payment of the relevant licence fee by you or by any other person on your behalf.The monthly licence fee for each of the licences is payable in advance and the amount of the licence fee does not depend on the length of the period during which the user is able to use or uses the Website, the Applications and/or the Service.We may change the licence fee in effect but shall give you advance notice of these changes by email via the email address associated with your account.The user of the Service can pay for the relevant license(s) with a credit card payment, which requires the submission of the necessary credit card data within the Website or the Applications and the acceptance of the Terms and Conditions of the person providing the relevant intermediation service. The intermediation of credit card payments on the Website and in the Applications is carried out through [●] in accordance to the following Terms and Conditions: https://www.[●].com/Terms & Conditions.The total sum of the monthly licence fees payable by the user of the Service shall be calculated on the basis of the number of active licences associated with the relevant account of the user at the time of payment.When making credit card payments for the licence(s), the receiver of the payment is Indoor.Ninja.By checking the “auto-renew” option during the payment you are agreeing to be automatically billed, without warning, from the date you purchase the licence(s) on each following monthly renewal date until cancellation of the relevant licence(s).If on your monthly renewal date your credit card information lacks sufficient funds or has expired, you shall be notified by email via the email address associated with your account. Following the notification you shall have 15 days to resolve the issue before your account shall be suspended.Indoor.Ninja is liable for the functioning of credit card payments and offers support in solving related problems. Any disputes regarding credit card payments are also handled through Indoor.Ninja. Any problems concerning credit card payments should be directed at our general purpose support service contact help@indoor.ninja. All applications and complaints shall be resolved as swiftly as possible. Using the Tablet ApplicationThe Tablet Application can only be used on iPads. The building manager shall ensure that it has sufficient number of iPads at its disposal for the normal use of the Tablet Application. Indoor.Ninja shall not be liable for the provision of iPads or for any damage to, or loss or theft of, iPads on which the Tablet Application is used.The use of the Tablet Application requires the installation of the free software (only iOS) on the relevant iPad(s), registration of a building manager account (the “Building Manager Account”), provision of certain information to Indoor.Ninja on the building and on the lifts operated by KONE (e.g. floors of the building, names of lift groups, etc) and registration of a tenant account (the “Tenant Account”) for the relevant tenants that would like to use the Tablet Application.In order to create the Building Manager Account, the building manager is required to obtain a KONE code, which certifies that the building manager and KONE have entered into an agreement. The building manager shall ensure that KONE shall provide to Indoor.Ninja all necessary information on lifts operated by KONE. Indoor.Ninja is not responsible for any agreement between the building manager and KONE, for obtaining a KONE code or for any liability resulting from the relationship between the building manager and KONE, including the provision of services related to lifts by KONE.By submitting your original KONE code you are willingly giving us access to the lift’s cloud option which is necessary to operate the Service. We shall not use the KONE code for other purposes than the provision of the Service and the related statistical analysis.Using unauthorized or stolen KONE codes is strictly forbidden and shall result in the suspension of the relevant Building Manager Account.In order to create a Tenant Account, the building manager shall first provide certain information to Indoor.Ninja on the tenants and their phone users as indicated in our Privacy Policy and then the representative of the relevant tenant shall confirm such information, register the Tenant Account and send an invite to its phone users.The Building Manager Account is linked to all the Tenant Accounts and the respective phone users of the tenants to create a coherent list which shall be displayed on the Tablet Application.The building manager has the right to change, suspend or discontinue any of the Tenant Accounts and thereby the accounts of any phone users under that tenant. Using the Phone ApplicationThe use of the Phone Application requires the installation of the free software (Android & iOS) and registration of a user account (the “Phone User Account”) by the relevant phone user. An invite from a tenant is necessary to create a Phone User Account on the Website.The Phone User Account is subject to management by the tenant who reserves the right to change, suspend or discontinue any Phone User Account registered on the basis of an invite from such tenant and the relevant license. Our contact informationIndoor.Ninja OÜ registration code in the Estonian Commercial Register: 12760845 address: Laeva tn 2, 10111 Tallinn, Estonia telephone: +372 5650 0060Any questions about the Terms of Services should be addressed to our support team via email help@indoor.ninja.
General The acceptance of this Privacy Policy (the “Privacy Policy”), by clicking on button “[●]” following the text “By creating the account you accept Indoor.Ninja’s Terms of Service and Privacy Policy” or by any other action described in the Terms of Service of Indoor.Ninja OÜ (the “Terms of Service”), creates a valid and binding agreement between Indoor.Ninja OÜ (“Indoor.Ninja”, “we”, “us” or “our” or similar, as the context requires) and you (“you” or “your” or similar, as the context requires). All capitalised terms not defined herein shall have the meaning ascribed to them in the Terms of Service.Indoor.Ninja and its subsidiaries and affiliates respect and value your privacy.THE USERS OF THE SERVICE GRANT THEIR CONSENT FOR THE COLLECTION AND PROCESSING OF PERSONAL DATA BY INDOOR.NINJA AS THE AUTHORISED PROCESSOR DURING THE REGISTRATION FOR THE ACCOUNT (INDOOR.NINJA ID) BY MARKING THE CHECKBOX “I ACCEPT INDOOR.NINJA’S TERMS OF SERVICE AND PRIVACY POLICY”.Indoor.Ninja only collects and processes the personal data you submit voluntarily in the course of the registration process and use of the Website, the Application and/or the Service. You may also browse through the Website without giving us any personal data about yourself.Your information shall be collected and processed as described in this Privacy Policy. The information we collectThe information gathered when you use the Website, the Applications and/or the Service (the “Information”) varies depending on your account type. An account shall be assigned one of the following three roles: 1) the building manager (the Building Manager Account); 2) the tenant (the Tenant Account); and 3) the phone user (the Phone User Account).Personal data and other information that you need to provide about yourself and others during registration for each of the account types is as follows:1) The Building Manager Account: You shall provide your name, email address, telephone number and password to create the Building Manager Account. Access to the Service is only made available following the submission of the KONE code which syncs all the necessary building details and assigns you the role of the building manager. Purchasing the licence(s) for the Tablet Application involves you disclosing the necessary billing information (e.g. credit card information and contact details, registration code and VAT code of your company). As the building manager you have the responsibility of assigning tenants and registering them for their accounts (the Tenant Accounts) by supplying their name, company name, email address and telephone number. 2) The Tenant Account: You shall confirm the personal data and other information provided by the building manager and create a password to create the Tenant Account. Purchasing the licence(s) for the Phone Application involves you disclosing the necessary billing information (e.g. credit card information and contact details, registration code and VAT code of your company). As the tenant manager you have the responsibility of assigning phone users and registering them for their accounts (the Phone User Accounts) by supplying their name and email address. The tenant manager shall be obliged to receive prior consent for disclosure and processing of personal data from the relevant phone users and Indoor.Ninja shall not be liable for any claims of the phone users resulting from such disclosure and processing of personal data. The relevant tenant shall compensate Indoor.Ninja for any direct or indirect loss resulting from the relevant claims of the phone users or proceedings initiated by public authorities in this connection. 3) The Phone User Account: You shall confirm the personal data and other information provided by the tenant manager and create a password to create your Phone User Account. You may register by linking to your Facebook account. By doing this, you are allowing Facebook to disclose certain personal data and other information about you and thus in turn authorising us to collect, store and use what they send us in accordance with this Privacy Policy. You can control exactly what Facebook shares from their privacy controls during registration.To enable payment for the Service, we collect and store the name, address, credit card information and other billing information. This information shall only be shared with third parties who help to complete the purchase transaction. Examples of this include fulfilling orders and processing credit card payments.We use cookies and similar technologies, collect automatically certain usage data and store it in log files to help us to provide the Service, to develop the Website, the Applications and/or the Service and to help you in case of any problems with the use of the Service (e.g. in case of crashes of the system). This information may include Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. Cookies allow us to, for example, store your settings, enable you to sign-in and analyse how our services are performing. Cookies can be removed by using mechanisms built into your web browser. Use and disclosure of the InformationThe Information shall be collected and processed in order to provide the functionality of the Website, the Applications and/or the Service, to develop it and to help you in case of any problems with the use of the Service.In order to provide the functionality of the Website, the Applications and the Service, it is necessary to disclose to the visitors of the building the names of the tenants that have created the Tenant Accounts and the names of the phone users that have created the Phone User Account.Indoor.Ninja shall be entitled to forward your personal data and bank data to credit card intermediary. The intermediation of credit card payments on the Website and in the Applications is carried out through [●] in accordance to the following Terms and Conditions: https://www.[●].com/Terms & Conditions.We may use our affiliates in providing you the Service and may disclose your personal data to such affiliates to the extent necessary therefor. We may also use third party service providers for data storage, content delivery, development services and other services. To the extent applicable, we require these entities to comply with this Privacy Policy and appropriate confidentiality and security measures.We shall not disclose your personal data to any other third parties or public authorities, except if it is to respond to judicial processes or provide information to law enforcement that have a legal basis or otherwise as required by law.We use email address associated with your account to notify you of important updates and deliver certain information as set out in the Terms of Service. Choices that you have about use of InformationYou may update or delete your personal data or modify your account preferences for the Service by accessing the account information through the Website and/or the Applications.You may also request that we stop collecting and processing your personal data and delete the same from our system by submitting the relevant request to our privacy-specific email privacy@indoor.ninja SecurityIndoor.Ninja has taken considerable administrative and technical steps to safeguard the Information we collect from our users. While we actively seek to ensure the integrity and security of our network and systems, we cannot guarantee the security of the Information. We encourage you to take precautions to protect your personal data when you are on the Internet. Changes in the Privacy PolicyWe may, at our discretion, change, add or remove portions of this Privacy Policy at any time, which shall become effective immediately upon posting on the Website. If we make a significant or material change in the way we use your personal data we shall notify you via email address associated with your account. We advise you to check back regularly and review this Privacy Policy so that you shall always know exactly what information we collect and how we process it. Direct marketingWe only use your email address and/or telephone number for sharing our product related marketing messages if you have given respective consent during registration. If you no longer wish to receive marketing messages, please click the “Unsubscribe from marketing?” link in the footer of our email. Our contact informationIndoor.Ninja OÜ (the authorised processor of the Information) registration code in the Estonian Commercial Register: 12760845 address: Laeva tn 2, 10111 Tallinn, Estonia telephone: +372 5650 0060 If you have any questions about this Privacy Policy or about our handling of the Information collected on the Website and/or the Applications, please contact us at privacy@indoor.ninja.
choose a language, edit messages, reset floor, set yourself ‘’Away’’, and look more from ‘’Help’’.
YOUR OFFICE FLOOR
8. from the menu
Using your e-mail address and a password you got from us.
1. download indoor.ninja
Choose floor, where you are at the moment and then floor, where do you want to go. After choosing floors you can see live elevator movement.
INFO, HOW TO CALL ELEVATOR
5. your office floor
2. open app
CHOOSING ELEVATOR GROUP, IF YOU HAVE PERMISSION TO USE MORE THAN ONE ELEVATOR GROUP
6. if you want to call an elevator
then they’ll find your name from the iPad downstairs and taps it. Push Notification appears to your phone screen, swipe it to open Indoor.Ninja app. How to answer guests call, there’s a short video about it: https://www.youtube.com/watch?v=b8LvETABk4c
3. log in
You can see app’s main view, where your office building elevator(s) are moving in real time.
After a connection you can see who’s the guest and opportunities what to do: • Send elevator • Talk • Message • Cancel ‘’Send elevator’’ - sends elevator for your guests. Guest gets the message to iPad which elevator comes to get her/him. Guest has to walk in and that’s it, the floor is already chosen. If you hold ‘’Talk’’ button, you can send voice message to your guests and guests can answer to you too. The voice message goes to iPad after you let go of the talk button. You can send guests a message from the button ‘’Message’’ or forward your call to your secretary. If you send message to your guests they won’t get to your office with an elevator. You can edit your messages from the menu. ‘’Cancel’’ cancels the call and guests won’t get to your office with an elevator.
MENU
9. if you have guests,
4. after logging in
You can choose/change elevator group from the top bar. Look video: https://www.youtube.com/watch?v=069fvYyj4w0
is fixed by your office building owner. In case you work in different floors, you can change your location temporarily between your permitted floors. For changing a floor, you have to hold finger on wanted floor as long as the star appears to the right floor. If the function ‘’Reset floor’’ from the menu is turned on, the app resets your office floor every morning back to what it officially is.
7. choosing elevator group:
then they’ll find your name from the iPad downstairs and taps it. Push Notification appears to your phone screen, swipe it to open Indoor.Ninja app. How to answer guests call, there’s a short video about it: https://www.youtube.com/watch?v=b8LvETABk4c
Using your e-mail address and a password you got from us.
After a connection you can see who’s the guest and opportunities what to do: • Send elevator • Talk • Message • Cancel ‘’Send elevator’’ - sends elevator for your guests. Guest gets the message to iPad which elevator comes to get her/him. Guest has to walk in and that’s it, the floor is already chosen. If you hold ‘’Talk’’ button, you can send voice message to your guests and guests can answer to you too. The voice message goes to iPad after you let go of the talk button. You can send guests a message from the button ‘’Message’’ or forward your call to your secretary. If you send message to your guests they won’t get to your office with an elevator. You can edit your messages from the menu. ‘’Cancel’’ cancels the call and guests won’t get to your office with an elevator.
1. download indoor.ninja
You can choose/change elevator group from the top bar. Look video: https://www.youtube.com/watch?v=069fvYyj4w0
YOUR RECENT ELEVATOR CALLS
1. download indoor.ninja
is fixed by your office building owner. In case you work in different floors, you can change your location temporarily between your permitted floors. For changing a floor, you have to hold finger on wanted floor as long as the star appears to the right floor.
After a connection you can see who’s the guest and opportunities what to do: • Send elevator • Talk • Message • Cancel ‘’Send elevator’’ - sends elevator for your guests. Guest gets the message to iPad which elevator comes to get her/him. Guest has to walk in and that’s it, the floor is already chosen. If you hold ‘’Talk’’ button, you can send voice message to your guests and guests can answer to you too. The voice message goes to iPad after you let go of the talk button. You can send guests a message from the button ‘’Message’’ or forward your call to your secretary. If you send message to your guests they won’t get to your office with an elevator. You can edit your messages from the menu. ‘’Cancel’’ cancels the call and guests won’t get to your office with an elevator.
tablet
phone
faq
7. choosing elevator group:
6. if you want to call an elevator
faq
2. open app and allow notifications
Floor, where you are at the moment and then floor, where do you want to go. After choosing floors you can see live elevator movement.
1. download indoor.ninja:
6. if you want to call an elevator, choose:
set up
2. Scroll down to Guided Access and tap on it.
sounds
After turning Guided Access ON, open Indoor.Ninja app and make triple-click on home button. You will see the screen below. Next four steps are very IMPORTANT! 1. Disable Hardware Buttons 2. Enable Touch 3. Turn Time Limit OFF
3. Turn Guided Access ON.
guided access
4. Press Start
Go to Settings - Sounds and make sure your Keyboard Clicks are turned Off.
1. Go to Settings - General - Accessibility.
1. Go to Settings - General - Accessibility.
set up
After turning Guided Access ON, open Indoor.Ninja app and make triple-click on home button. You will see the screen below. Next four steps are very IMPORTANT! 1. Disable Hardware Buttons 2. Enable Touch 3. Turn Time Limit OFF 4. Press Start
Go to Settings - General - Accessibility. Scroll down to Guided Access and turn Guided Access ON.
faq
FAQ
Identify ID and application What is an Identify ID? Before you can continue to the site and proceed to acquiring the application you have to fill in your account information to create an Identity ID. What is the login password? The login password will be required each time you activate your application and log into the system. How do I change my password? You can change your password from your account settings. Do we offer a trial period? Unfortunately at this time there is no trial period available. What will be displayed in the tablet? The tablet that will be located near the lifts will have a comprehensive list of all the users that reside in the building organized according to display names. Payment What is the auto-renew option? When auto-renew is turned on, the credit card entered above will be automatically debited each month on the specified billing date. If you wish to end your subscription, switch off the auto-renew function. How can I update my credit card information? To update your credit card information or your subscription details click on the edit subscription button in the licenses tab. Why a billing address? The Billing address has the necessary information that has to be included on the invoice. How do I get a receipt? You can find the receipt option under the license tab and will allow you to get details about your transaction. You can also request additional information to be added to your receipt. What to do if app was unable to authorize my credit card? Please allow online payments for your card. You can do it in your e-bank. Is my personal information secure? Your personal information and history is not shared with any third parties. Building Managers Who is the building manager? The building manager has the responsibility of managing the Identify service for the entire building and obtaining the necessary licenses. The account has authority over all users and organizes the overall operation of the service in a building. You are also in charge of inviting tenants to join Identify. What does it mean to register your first building? To proceed in the Identify registration process you need to register a building by submitting a KONE Code. The registered building will be where Identify will operate. What is KONE Code and where can I find it? KONE Code is used to identify the building manager and give access to the cloud services. You can find the KONE Code in the KONE agreement document. What are tablet licenses? A tablet license enables access to the Identify tablet application, which is used in a public area of the building by the visitors. Depending on the specifics of the building, it is recommended to use one tablet per two elevators. How to remove a tablet license? By removing tablet licenses, selected tablet will be deactivated. To reactivate the tablet you can purchase a new license. What is the red/green dot next to the tablet icons? When you log in to the Identify Tablet application, the red dot will turn green to indicate if the tablet is working and application is running. What tablet do I need to use Identify? At this time the tablet application is solely available on the iOS operating system. What does resetting the tablet password entitle? Resetting the tablet password will automatically generates a new password and log out from the tablet application. To reactivate the application log in with your new password. What can I do on the tenant tab? Here you can create tenant accounts, set their access range in the building and invite them to join the Identify application. What is an access range? The access range determines which floors the user can use. The building manager can thereby organize and restrict access to the tenants individually. What does it mean to disable/enable a tenant’s account? By marking the tenant’s account as disabled, all names under that tenant will be removed from the tablet application, the tenant’s web account will be closed and access to the phone applications the tenant distributed will be blocked. None of the information will be deleted and will be restored once the account is enabled. What is the reset tenant’s password function? By resetting the password, the tenant will receive an e-mail with a link to create a new password. How can I resend the invitation to the tenant? Under the tenants tab you can select the option of resending the invite. The tenant will receive a new e-mail with a link to create an Identify ID and can then join the building. Tenants Who is the tenant? A tenant is the representative of a company, organization or department. The tenant purchases phone licenses which can then be sent to employees, colleagues and other residents. The tenant supervises the phone application users and can suspend or disable accounts. How do you gain access as a tenant? You can only gain access once the building manager submits your information after which a specialized invite will be sent via email. Following the link included in the email you will be able to proceed to creating your Identify ID? What are phone licenses? A phone license enables access to the Identify phone application, which is used by the building personnel. You need one license per user. The tenant has an option to purchase any number of licenses and distribute them to phone users. What are unused licenses? The amount of unused licenses indicates how many phone users the tenant can still register with the current subscription. If after inviting all the desired phone users you still have unused licenses then you might consider reducing the amount in your subscription. How can I change the number of phone licenses I will purchase next month? The tenant can change the number of phone licenses from the licenses tab in their Identify ID. It should be noted that only licenses that are not assigned can be removed therefore the phone users need to be deleted prior to reducing the amount in the subscription. What phone do I need to use Identify? The phone application is compatible with both iOS and Android operating systems. What is a company display name? It is your company or department name(s) that will be displayed for visitors in the tablet. What is the secretary function? When the requested phone user is not available, the call will be forwarded to the secretary user. You can mark only one secretary. What is a default floor? The default floor is the primary location of the phone user. When the user grants access to visitors, they will be delivered to that floor. How do I add phone users? Add the first Identify application user that belongs to the users group mentioned above. The first and last name will be displayed for visitors in the tablet and the login information and instructions will be sent to the specified e-mail address. What is a company display name? It is your company or department name(s) that will be displayed for visitors in the tablet. By marking the display name as disabled, the name will be removed from the tablet application and access to the phone applications under the name will be blocked. None of the information will be deleted. Phone Users Who is the phone user? A phone user is the person who will gain access to the Identify Phone application after the registering for an account. The phone user will receive an invite to create an account via email from the tenant. How can I update my information? You cannot update personal information yourself and all such changes must be done through your tenant. What does it mean to disable/enable a phone user account? By marking the display name as disabled, the name will be removed from the tablet application and access to the phone applications for that user be blocked. None of the information will be deleted and will be restored when the account is enabled.
Identify ID and application What is an Identify ID? Before you can continue to the site and proceed to acquiring the application you have to fill in your account information to create an Identity ID. What is the login password? The login password will be required each time you activate your application and log into the system. How do I change my password? You can change your password from your account settings. Do we offer a trial period? Unfortunately at this time there is no trial period available. What will be displayed in the tablet? The tablet that will be located near the lifts will have a comprehensive list of all the users that reside in the building organized according to display names. Payment What is the auto-renew option? When auto-renew is turned on, the credit card entered above will be automatically debited each month on the specified billing date. If you wish to end your subscription, switch off the auto-renew function. How can I update my credit card information? To update your credit card information or your subscription details click on the edit subscription button in the licenses tab. Why a billing address? The Billing address has the necessary information that has to be included on the invoice. How do I get a receipt? You can find the receipt option under the license tab and will allow you to get details about your transaction. You can also request additional information to be added to your receipt. What to do if app was unable to authorize my credit card? Please allow online payments for your card. You can do it in your e-bank. Is my personal information secure? Your personal information and history is not shared with any third parties. Building Managers Who is the building manager? The building manager has the responsibility of managing the Identify service for the entire building and obtaining the necessary licenses. The account has authority over all users and organizes the overall operation of the service in a building. You are also in charge of inviting tenants to join Identify. What does it mean to register your first building? To proceed in the Identify registration process you need to register a building by submitting a KONE Code. The registered building will be where Identify will operate. What is KONE Code and where can I find it? KONE Code is used to identify the building manager and give access to the cloud services. You can find the KONE Code in the KONE agreement document. What are tablet licenses? A tablet license enables access to the Identify tablet application, which is used in a public area of the building by the visitors. Depending on the specifics of the building, it is recommended to use one tablet per two elevators. How to remove a tablet license? By removing tablet licenses, selected tablet will be deactivated. To reactivate the tablet you can purchase a new license. What is the red/green dot next to the tablet icons? When you log in to the Identify Tablet application, the red dot will turn green to indicate if the tablet is working and application is running. What tablet do I need to use Identify? At this time the tablet application is solely available on the iOS operating system. What does resetting the tablet password entitle? Resetting the tablet password will automatically generates a new password and log out from the tablet application. To reactivate the application log in with your new password. What can I do on the tenant tab? Here you can create tenant accounts, set their access range in the building and invite them to join the Identify application. What is an access range? The access range determines which floors the user can use. The building manager can thereby organize and restrict access to the tenants individually. What does it mean to disable/enable a tenant’s account? By marking the tenant’s account as disabled, all names under that tenant will be removed from the tablet application, the tenant’s web account will be closed and access to the phone applications the tenant distributed will be blocked. None of the information will be deleted and will be restored once the account is enabled. What is the reset tenant’s password function? By resetting the password, the tenant will receive an e-mail with a link to create a new password. How can I resend the invitation to the tenant? Under the tenants tab you can select the option of resending the invite. The tenant will receive a new e-mail with a link to create an Identify ID and can then join the building. Tenants Who is the tenant? A tenant is the representative of a company, organization or department. The tenant purchases phone licenses which can then be sent to employees, colleagues and other residents. The tenant supervises the phone application users and can suspend or disable accounts. How do you gain access as a tenant? You can only gain access once the building manager submits your information after which a specialized invite will be sent via email. Following the link included in the email you will be able to proceed to creating your Identify ID. What are phone licenses? A phone license enables access to the Identify phone application, which is used by the building personnel. You need one license per user. The tenant has an option to purchase any number of licenses and distribute them to phone users. What are unused licenses? The amount of unused licenses indicates how many phone users the tenant can still register with the current subscription. If after inviting all the desired phone users you still have unused licenses then you might consider reducing the amount in your subscription. How can I change the number of phone licenses I will purchase next month? The tenant can change the number of phone licenses from the licenses tab in their Identify ID. It should be noted that only licenses that are not assigned can be removed therefore the phone users need to be deleted prior to reducing the amount in the subscription. What phone do I need to use Identify? The phone application is compatible with both iOS and Android operating systems. What is a company display name? It is your company or department name(s) that will be displayed for visitors in the tablet. What is the secretary function? When the requested phone user is not available, the call will be forwarded to the secretary user. You can mark only one secretary. What is a default floor? The default floor is the primary location of the phone user. When the user grants access to visitors, they will be delivered to that floor. How do I add phone users? Add the first Identify application user that belongs to the users group mentioned above. The first and last name will be displayed for visitors in the tablet and the login information and instructions will be sent to the specified e-mail address. What is a company display name? It is your company or department name(s) that will be displayed for visitors in the tablet. By marking the display name as disabled, the name will be removed from the tablet application and access to the phone applications under the name will be blocked. None of the information will be deleted. Phone Users Who is the phone user? A phone user is the person who will gain access to the Identify Phone application after the registering for an account. The phone user will receive an invite to create an account via email from the tenant. How can I update my information? You cannot update personal information yourself and all such changes must be done through your tenant. What does it mean to disable/enable a phone user account? By marking the display name as disabled, the name will be removed from the tablet application and access to the phone applications for that user be blocked. None of the information will be deleted and will be restored when the account is enabled.
Identify ID and application What is an Identify ID? Before you can continue to the site and proceed to acquiring the application you have to fill in your account information to create an Identity ID. What is the login password? The login password will be required each time you activate your application and log into the system. How do I change my password? You can change your password from your account settings. Do we offer a trial period? Unfortunately at this time there is no trial period available. What will be displayed in the tablet? The tablet that will be located near the lifts will have a comprehensive list of all the users that reside in the building organized according to display names. Payment What is the auto-renew option? When auto-renew is turned on, the credit card entered above will be automatically debited each month on the specified billing date. If you wish to end your subscription, switch off the auto-renew function. How can I update my credit card information? To update your credit card information or your subscription details click on the edit subscription button in the licenses tab. Why a billing address? The Billing address has the necessary information that has to be included on the invoice. How do I get a receipt? You can find the receipt option under the license tab and will allow you to get details about your transaction. You can also request additional information to be added to your receipt. What to do if app was unable to authorize my credit card? Please allow online payments for your card. You can do it in your e-bank. Is my personal information secure? Your personal information and history is not shared with any third parties. Building Managers Who is the building manager? The building manager has the responsibility of managing the Identify service for the entire building and obtaining the necessary licenses. The account has authority over all users and organizes the overall operation of the service in a building. You are also in charge of inviting tenants to join Identify. What does it mean to register your first building? To proceed in the Identify registration process you need to register a building by submitting a KONE Code. The registered building will be where Identify will operate. What is KONE Code and where can I find it? KONE Code is used to identify the building manager and give access to the cloud services. You can find the KONE Code in the KONE agreement document. What are tablet licenses? A tablet license enables access to the Identify tablet application, which is used in a public area of the building by the visitors. Depending on the specifics of the building, it is recommended to use one tablet per two elevators. How to remove a tablet license? By removing tablet licenses, selected tablet will be deactivated. To reactivate the tablet you can purchase a new license. What is the red/green dot next to the tablet icons? When you log in to the Identify Tablet application, the red dot will turn green to indicate if the tablet is working and application is running. What tablet do I need to use Identify? At this time the tablet application is solely available on the iOS operating system. What does resetting the tablet password entitle? Resetting the tablet password will automatically generates a new password and log out from the tablet application. To reactivate the application log in with your new password. What can I do on the tenant tab? Here you can create tenant accounts, set their access range in the building and invite them to join the Identify application. What is an access range? The access range determines which floors the user can use. The building manager can thereby organize and restrict access to the tenants individually. What does it mean to disable/enable a tenant’s account? By marking the tenant’s account as disabled, all names under that tenant will be removed from the tablet application, the tenant’s web account will be closed and access to the phone applications the tenant distributed will be blocked. None of the information will be deleted and will be restored once the account is enabled. What is the reset tenant’s password function? By resetting the password, the tenant will receive an e-mail with a link to create a new password. How can I resend the invitation to the tenant? Under the tenants tab you can select the option of resending the invite. The tenant will receive a new e-mail with a link to create an Identify ID and can then join the building. Tenants Who is the tenant? A tenant is the representative of a company, organization or department. The tenant purchases phone licenses which can then be sent to employees, colleagues and other residents. The tenant supervises the phone application users and can suspend or disable accounts. How do you gain access as a tenant? You can only gain access once the building manager submits your information after which a specialized invite will be sent via email. Following the link included in the email you will be able to proceed to creating your Identify ID. What are phone licenses? A phone license enables access to the Identify phone application, which is used by the building personnel. You need one license per user. The tenant has an option to purchase any number of licenses and distribute them to phone users. What are unused licenses? The amount of unused licenses indicates how many phone users the tenant can still register with the current subscription. If after inviting all the desired phone users you still have unused licenses then you might consider reducing the amount in your subscription. How can I change the number of phone licenses I will purchase next month? The tenant can change the number of phone licenses from the licenses tab in their Identify ID. It should be noted that only licenses that are not assigned can be removed therefore the phone users need to be deleted prior to reducing the amount in the subscription. What phone do I need to use Identify? The phone application is compatible with both iOS and Android operating systems. What is a company display name? It is your company or department name(s) that will be displayed for visitors in the tablet. What is the secretary function? When the requested phone user is not available, the call will be forwarded to the secretary user. You can mark only one secretary. What is a default floor? The default floor is the primary location of the phone user. When the user grants access to visitors, they will be delivered to that floor. How do I add phone users? Add the first Identify application user that belongs to the users group mentioned above. The first and last name will be displayed for visitors in the tablet and the login information and instructions will be sent to the specified e-mail address. What is a company display name? It is your company or department name(s) that will be displayed for visitors in the tablet. By marking the display name as disabled, the name will be removed from the tablet application and access to the phone applications under the name will be blocked. None of the information will be deleted. Phone Users Who is the phone user? A phone user is the person who will gain access to the Identify Phone application after the registering for an account. The phone user will receive an invite to create an account via email from the tenant. How can I update my information? You cannot update personal information yourself and all such changes must be done through your tenant. What does it mean to disable/enable a phone user account? By marking the display name as disabled, the name will be removed from the tablet application and access to the phone applications for that user be blocked. None of the information will be deleted and will be restored when the account is enabled.

Your password must have

Strength

Avoid using password that you use with other websites or that might be easy for someone else to guess. Password must be 36 characters or less